How to Make a Claim

How to Make a Claim

Our claims process is fast and easy! Just follow these simple steps:

Step 1: Download a claim form - Many veterinarians also have them available right at their office.

Step 2: Take your pet to any licensed veterinarian for diagnosis and treatment.

Step 3: Pay your veterinary bill in full, fill out sections 1 and 4 of the claim form, and have your veterinarian complete sections 2 and 3. Remember to sign your form!

Step 4: Attach your receipt(s) or original invoice to the claim form. Be sure to keep a copy for your own records.

Step 5: Mail or fax your claim form to:

Petline Insurance Company
Attention: Claims Department
301-600 Empress Street
Winnipeg, Manitoba
R3G 0R5
Fax: 1-866-501-5580

You're done! We process complete claims in an average of 5 business days. Depending on your preference, we will either mail you a claim cheque, or deposit the claim directly to your bank account!

Cats are very good at hiding their health problems, and should have an annual examination with their veterinarian to prevent and treat any conditions such as arthritis or dental disease.


Need help finding a pet insurance plan for your pet? We can help with that. Chat with one of our experienced insurance advisor experts today.

Get in touch with someone on our customer care team! Monday to Thursday, 7 AM to 9 PM CST, Friday 7 AM to 8 PM CST, Saturday 8 AM to 7 PM CST


Petline Insurance Company is registered with L'Autorite des Marches Financiers to provide Property and Casualty insurance NEQ#: 1162197215

© 2019 CAA South Central Ontario. All rights reserved. Serving Members in Southern and Central Ontario.
® CAA trademarks owned by, and use is authorized by, the Canadian Automobile Association.

CAA Pet Insurance is underwritten by Petline Insurance Company. Certain conditions, exclusions and underwriting eligibility rules apply.
Please see Petline Insurance Company's Privacy Policy here.


Accessibility |   Terms of Use |   Complaint Handling Policy