Contact Us

Contact Us

Phone:
1.866.757.2922

Customer Care Centre:
Monday – Thursday 7:00AM – 9:00PM CST
Friday 7:00AM-8:00PM CST
Saturday 8:00AM-7:00PM CST
Sunday closed

Fax:
1.866.322.5246

E-mail:
caa@petlineinsurance.com

Online:
www.caapets.com

Complaint Handling Policy
Download our Complaint Handling Policy here.

In the winter, be careful about running your dog on icy surfaces, as they may be prone to ligament tears in the knee, disc problems in the spine, or generalized muscle injuries.


Need help finding a pet insurance plan for your pet? We can help with that. Chat with one of our experienced insurance advisor experts today.

Get in touch with someone on our customer care team! Monday to Thursday, 7 AM to 9 PM CST, Friday 7 AM to 8 PM CST, Saturday 8 AM to 7 PM CST

Some coverage is subject to a waiting period, as noted in clause VII. Policy Administration. Pre-existing conditions or conditions which occur during the waiting period will be excluded from your policy, as noted in clause, V. Policy Specific Exclusions. This policy also contains clauses, which affect coverage. This can be found in clause, IV. What We Do Not Cover and VI. General Conditions. Please review the Policy Wordings for additional details.

Pet insurance for CAA customers is underwritten and distributed by Petline Insurance Company. It is available to residents of Canada and provides coverage to eligible pets.

Petline Insurance Company is registered with L’Autorite des Marches Financiers as a property and casualty insurer (NEQ: 1162197215) and damage insurance
agency (Reg #: 606694).

© 2021 CAA South Central Ontario. All rights reserved. Serving Members in Southern and Central Ontario.
® CAA trademarks owned by, and use is authorized by, the Canadian Automobile Association.

CAA Pet Insurance is underwritten by Petline Insurance Company. Certain conditions, exclusions and underwriting eligibility rules apply.
Please see Petline Insurance Company's Privacy Policy here.


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